Why Attend This Training Course?
In today’s highly competitive market environment, where vendor relationships play an important role in decision making and profitability, it is of high importance that organisation personnel are adequately trained in the fundamental principles of leading and managing vendor relationships. This training course will assist participants in learning how to lead vendor relations. The importance of knowing the skills of leadership will be discussed and practiced. Being able to know how to manage the relationships with vendors is an important skill for an organisation to possess and this training course provides the important areas as well as being able to assess the quality and performance of the vendors. Participants will be provided with valuable advice on the most critical areas of managing the vendor relationship operation.
What Is The Training Course Methodology?
This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets.
Who Should Attend This Training Course?
This training course is designed for Supply Chain Personnel, Logistics Team, and Purchasing Department Personnel.
What Are The Training Course Objectives?
Understand the importance of leading in a vendor environment
Develop their skills in leading vendor relationships
Improve their skills in managing vendor relationships
Understand the concept of effective negotiations
What Is The Training Course Curriculum?
Understanding the Vendor Relationship Environment
Definition of the wider supply chain
Understanding the stakeholders using mapping
Define the important vendors using different criteria
Understand the needs of the organisation and those of the vendor
Leadership in Vendor Relationships
Reflect on your current situation
Develop a personal leadership style
Set and communicate values and priorities
Build personal leadership skills and behaviours
Empower staff
Mnaging the Vendor Relationship
Establish clear objectives and standards of performance for the relationship
Manage your workload using effective prioritisation and delegation techniques
Use needs and expectation analysis
Rewarding good behaviour
Work towards a win-win situation
Exceed expectations with the vendor
Communication and Negotiating with Vendors
Communication and Negotiating with Vendors
Maximise your influencing skills through skilled communication
Avoiding confrontational negotiations
Communication techniques
New techniques in influencing
Understanding the vendor’s power
Negotiating pressure points and countermeasures
Measuring the Effectiveness of Vendors
Vendor performance measures
Internal audits
Corrective / preventive actions
Management reviews
Constructing an action plan
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