Why Attend This Training Course?

In today’s highly competitive market environment, where vendor relationships play an important role in decision making and profitability, it is of high importance that organisation personnel are adequately trained in the fundamental principles of leading and managing vendor relationships. This training course will assist participants in learning how to lead vendor relations. The importance of knowing the skills of leadership will be discussed and practiced. Being able to know how to manage the relationships with vendors is an important skill for an organisation to possess and this training course provides the important areas as well as being able to assess the quality and performance of the vendors. Participants will be provided with valuable advice on the most critical areas of managing the vendor relationship operation.

What Is The Training Course Methodology?

This training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

Who Should Attend This Training Course?

This training course is designed for Supply Chain Personnel, Logistics Team, and Purchasing Department Personnel.

What Are The Training Course Objectives?

• Understand the importance of leading in a vendor environment

• Develop their skills in leading vendor relationships

• Improve their skills in managing vendor relationships

• Understand the concept of effective negotiations

What Is The Training Course Curriculum?

Understanding the Vendor Relationship Environment

• Definition of the wider supply chain

• Understanding the stakeholders using mapping

• Define the important vendors using different criteria

• Understand the needs of the organisation and those of the vendor

  Leadership in Vendor Relationships

• Reflect on your current situation

• Develop a personal leadership style

• Set and communicate values and priorities

• Build personal leadership skills and behaviours

• Empower staff

Mnaging the Vendor Relationship

• Establish clear objectives and standards of performance for the relationship

• Manage your workload using effective prioritisation and delegation techniques

• Use needs and expectation analysis

• Rewarding good behaviour

• Work towards a win-win situation

• Exceed expectations with the vendor

Communication and Negotiating with Vendors

• Communication and Negotiating with Vendors

• Maximise your influencing skills through skilled communication

• Avoiding confrontational negotiations

• Communication techniques

• New techniques in influencing

• Understanding the vendor’s power 

• Negotiating pressure points and countermeasures

Measuring the Effectiveness of Vendors

• Vendor performance measures

• Internal audits

• Corrective / preventive actions

• Management reviews

• Constructing an action plan