Why Attend This Training Course?

The role of an administrative professional is crucial to the success of an organization, as it directly influences the achievement of its goals and objectives. Senior managers increasingly expect these professionals to possess not only leadership and management capabilities but also the ability to prioritize effectively. Essential skills include managing contacts, document creation and retrieval, and a multitude of administrative tasks. To excel, one must combine strategic insight with innovative process improvements while maintaining a tactical and process-oriented approach focused on continuous enhancement. This comprehensive training course equips participants with a diverse skill set, empowering them to tackle workplace challenges with confidence and effectiveness, culminating in an actionable plan of best practices for immediate implementation.

What Is The Training Course Methodology?

This interactive training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

Who Should Attend This Training Course?

This training course is designed for experienced administrative professionals, executive secretaries and administrative assistants.

What Are The Training Course Objectives?

• Utilize skills and strategies to effectively navigate personal and professional transitions.

• Implement tactics to drive change initiatives despite opposition.

• Develop structured plans to engage stakeholders in the change process.

• Clearly define roles, responsibilities, and authority to align with organizational goals.

• Recognize and accommodate diverse work styles using best practices.

• Employ analytical skills to enhance team-based goal achievement.

• Utilize a range of time management strategies to efficiently accomplish objectives.

• Integrate emotional awareness and active listening to foster collaboration.

• Leverage proven presentation models to enhance persuasive abilities.

• Assess and address workplace conflicts, office politics, and challenging interactions.

• Identify underlying causes of workplace conflict for effective resolution.

• Empower oneself and others through strategic negotiation to achieve mutual goals.

What Is The Training Course Curriculum?

Personal Change Management

• Working Effectively with Others

• Building rapport and trust

• Leveraging individual strengths

• Overcoming Resistance to Change

• Identifying sources of resistance

• Strategies to address and mitigate resistance

Systematic Approach to Change

• Planning for Change

• Setting clear objectives

• Engaging stakeholders in the planning process

• Managing Roles and Responsibilities

• Clarifying team roles

• Fostering teamwork and collaboration

Time and Priority Management

• Establishing Efficient Work Practices

• Prioritization techniques

• Time management strategies

• Utilizing Technology

• Tools for information management

• Enhancing productivity through technology

• Identifying opportunities for delegation

Relationship and Communication Management

• Emotional Intelligence in the Workplace

• Importance of self-awareness and empathy

• Effective listening practices

• Building confidence in communication

• Influencing stakeholders through effective presentations

Managing Negotiations and Conflicts

• Identifying Sources of Conflict

• Common workplace conflicts

• Understanding underlying issues

• Strategic Diplomacy

• Navigating office politics

• Managing difficult personalities and situations

• Techniques for effective negotiation

Developing a Personal Action Plan

• Setting measurable goals

• Continuous evaluation and adjustment

• Commitment to Ongoing Improvement

• Seeking feedback and learning opportunities

• Fostering a culture of adaptability and resilience