Why Attend This Training Course?

The challenges of navigating difficult situations and interacting with aggressive individuals can severely undermine productivity and adversely affect team morale. This training course is designed to elucidate the origins of aggression and its impacts on both individuals and their colleagues. Participants will learn to recognize early warning signs and identify key triggers of anger, equipping them with strategies to manage hostility effectively. Furthermore, the course emphasizes the importance of communication as a pivotal tool in these interactions, fostering the development of advanced skills to resolve conflicts swiftly and positively. Ultimately, the goal is to empower supervisors, managers, and team leaders with essential communication techniques to address inappropriate behavior and facilitate constructive dialogues, ensuring outcomes that are beneficial for all parties involved.

What Is The Training Course Methodology?

This interactive training course methodology depends on enabling participants to interact and exchange experiences, explore their competencies and achieve their career aspirations, using forward-thinking training arts, such as theoretical lectures and/or open discussion to exchange opinions and experiences, scenarios, innovative thinking brainstorming. Participants will receive an agenda including training material as a reference, in addition to some extra notes and booklets. 

Who Should Attend This Training Course?

This training course is suitable for supervisors, managers or team leaders seeking to acquire an insight into why people behave in challenging ways and develop strategies and techniques to successfully deal with difficult people at work.

What Are The Training Course Objectives?

• Strategies for Positive Outcomes: Focus on clear communication, collaboration, and setting mutual goals.

• Understanding Behaviour Styles: Recognize diverse personality types and adapt approaches to enhance workplace interactions.

• Techniques for Managing Difficult Individuals: Utilize conflict resolution strategies, maintain professionalism, and establish boundaries.

• Assertiveness Skills Development: Cultivate the ability to express needs and concerns confidently while respecting others.

• Effective Listening Importance: Employ active listening techniques to validate others' perspectives, thereby reducing tensions.

What Is The Training Course Curriculum?

Introduction to Challenging Behaviour

• Definition of Challenging Behaviour

• Implications of Behaviour in the Workplace

• Team Dynamics

• Productivity and Morale

• Causes of Difficult Behaviour

  • Environmental Factors

  • Personal Circumstances

•  Consequences of Ignoring Difficulties

Understanding Key Behaviour Styles

• Overview of Different Behaviour Styles

• Importance of Understanding Before Being Understood

• Identification of the Four Essential Personality Types

• Techniques for Effective Communication with Diverse Personality Types

Gaining Powerful Communication Skills

• Building Rapport

• Non-Verbal Communication

• Effective Listening Techniques

• Influencing Skills

• Assertiveness Skills

Dealing with Difficult Behaviour

• The Art of Conflict Resolution

• Strategies for Responding to Various Behaviour Styles

• Practical Applications of Conflict Resolution Strategies

Conclusion

• Summary of Key Points

• The Importance of Effective Behaviour Management in the Workplace