Strategic Planning & Key Performance Indicators (KPI's)

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Course Objectives

• Definition of different concepts and terminology of strategic planning

• Give participants strategic planning techniques

• Enhance participants with skills development of action plan

• Definition of apprentice relationship between strategic planning and management

• Evaluation of strategic plans skills

• Develop a strategy using a form buffer (Pfeiffer) skills plan

• Definition of some methods of measuring institutional performance

• Understand the application of balanced scorecard skills in strategic planning

• Provide participants with skills to measure key performance indicators KPI’s

Course Modules

Module 1: What is Strategic Planning?

• Nature of planning using system analysis

• Concepts in strategic planning

• Strategic thinking skills

• Strategic planning and strategic management

• Inquisition: where are you planning

• Training: eligibility for strategic planning

 Module 2: Stages of Strategic Planning

• Vision, mission and determine how to develop short, medium and long-term goals

• Objectives and elements of strategic planning

• Methods of identifying strategic options

• Practical application: how to construct a vision & mission of your organization

• Case studies

 Module 3: Pfeiffer Model in Strategic Planning

• Stages and steps of preparing the strategic plan: Model Pfeiffer

• Practical application: Develop a strategic plan using a model Pfeiffer

 Module 4: Development of Action Plans

• Internal and external environment of the organization evaluate methods

• SWOT matrix

• Skills and techniques necessary to prepare the action plan and tools

• Stages and steps to prepare action plans and tasks of each stage

• Practical application: Development and design of action plans

 Module 5: Strategic Review, Evaluation, and Oversight

• Nature of the process of evaluating strategically

• Strategic assessment framework

• Review the foundations of the strategy

• The information required to evaluate strategies

• Practical training: Strategic evaluation matrix

• Practical application: How to measure regulatory performance

• Practical application: Review of the process of strategic planning

 Module 6 Performance Measurement Indicators

• Implementation and evaluation of the strategic plan using performance measurement indicators

• Concept and importance of the performance of the organizational index

• How the organization determines how progress towards its objectives

• The concept of performance measurement

• Practical application: problems and constraints determine the performance indicators

 Module 7: Balanced Scorecard

• How to measure performance and the measurer?

• Balanced performance measurement indicators and their relationship to performance measurement card

• Ways and methods of using the balanced scorecard

• Practical application: balanced performance measurement as a measure of performance indicator

• Practical model: application of balanced scorecard performance measurement

 Module 8: Basic Performance Metrics – KPI’s

• What are the main performance metrics KPI’s

• Specifications of key performance indicators

• Development of key performance indicators

• Design performance measures

• Practical application: What are performance indicators in your organization?

 Module 9 Types of Key Performance Indicators

• Quantitative, practical, and directional indicators

• Efficiency and Workload indicators

• Role of quality in the performance measurement indicators

• Generate performance metrics methodology

 Module 10 Design And Placement of Performance Indicators

• Steps to develop key performance indicators KPI’s

• Management of key performance indicators

• Main reasons for building a performance measurement system

• Standards serial cascading measure

• Performance standards mechanisms

• Use of information technology to support the performance management system

• Case study: Design of key performance indicators of the institution