Interaction with Management Crises & Difficult Situations

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Course Objectives

• Introduce to participants the crisis management basics and stages

• Provide participants with the concepts and the scientific basis for the use of strategic planning for crisis management

• Train participants on how to deal with difficult situations and conflict management

Course Modules

Module 1: Crisis Management Basics

• Crisis concept

• Indications

• Properties

• Emergence of crisis stages/levels

 Module 2: Crisis Management Patterns and Approaches

• Different crises types and how to deal with each

• Crisis management approaches

• Preventive approach

• Crisis termination approach

• Treating approach

Module 3: Strategic Planning for Crisis Management

• Concept

• Objectives

• Work plans and systems

• Facing crisis elements and requirements

• Crises management skills

• Behavioral and managerial skills

• Strategic and comprehensive knowledge

 Module 4: Managing Difficult Situations and Conflicts

• Causes

• Elements

• Beneficial conflicts and destructive conflicts

• Conflict cycle and each stage requirements

• Stages and methods for facing conflicts

• Analyzing conflict parties and how to deal with these parties

• Practical application: Managing crises and difficult situations

Target Audience

Administrative leaders, managers and head of departments and the future candidates of these posts